Visit our offices

You can visit our offices in Rancho Cordova, Eureka, or North Hollywood for the following services:

• Schedule a payment appointment
• Make a payment for an application, license, or renewal fee
• Inquire about your license or application payment status

Eureka
(North Coast)

930 6th Street
Eureka, CA 95501

Rancho Cordova
(Headquarters)

2920 Kilgore Road
Rancho Cordova, CA 95670

North Hollywood
(Southern California)

4640 Lankershim Blvd, Suite 200
North Hollywood, California 91602

Payment hours of operation

Eureka office

• Monday through Thursday from 8:30 a.m. to 12 p.m. and 1-4 p.m.

Rancho Cordova office

• Cash payments can be made Monday through Wednesday from 8:30 a.m. to 12 p.m. and 1-4 p.m.
• Check payments can be made in person from Monday through Friday from 8:30 a.m. to 12 p.m. and 1-4 p.m.
• The California Department of Tax and Fee Administration will now be operating in the Rancho Cordova office on Thursdays and Fridays.

North Hollywood office

• Monday through Thursday from 8:30 a.m. to 12 p.m. and 1-4 p.m.

General office hours

• Monday through Friday from 8 a.m. to 5 p.m.
• Schedules exclude state holidays

Payment contact information

• By email: payments@cannabis.ca.gov
• By phone: 1-844-61-CA-DCC (1-844-612-2322)
  • Press “1” for payments and select the appropriate location:
    1. Sacramento
    2. Eureka
    3. North Hollywood

Methods for payment

Pay in person

Visit one of our office locations listed above with exact cash, cashier’s check, money orders, or a personal or business check.

To schedule an in-person payment appointment:

• Email us: payments@cannabis.ca.gov
• Call us: 1-844-61-CA-DCC (1-844-612-2322)

Use the DCC online licensing portal

Payments accepted include:

• Credit card (Visa, Mastercard, and Discover)
• Debit card (Visa, Mastercard, and Discover)

Pay by mail

Payments accepted include cashier’s check, money orders, or personal or business check.

U.S. Postal Service

PO Box 419106
Rancho Cordova, CA
95741

FedEx or UPS

2920 Kilgore Road
Rancho Cordova, CA
95670

Helpful tips for a successful payment

• Online license renewals must be completed and submitted prior to attending a scheduled payment appointment.
• Checks, money orders, and cashier’s checks may be made out to “DCC” or the “California Department of Cannabis Control.”
• Specify what the payment is for, such as a licensing renewal or licensing application with business information. Failure to provide payment information may result in processing delays. 
• A tracking mechanism is strongly recommended if you are mailing a check, cashier’s check, or money order.
• DCC does not accept wire transfers.

Process to schedule an appointment

• Requests for an appointment can be sent via email to payments@cannabis.ca.gov or you can call us at 1-844-61-CA-DCC (1-844-612-2322).
• Appointment requests will have customers complete an appointment application to facilitate scheduling. Email us at payments@cannabis.ca.gov to request an appointment application. The one-page form should be filled out and then returned by email to payments@cannabis.ca.gov.
  • You may request that a DCC representative contact you by phone for appointment scheduling. Please be prepared to provide a preferred date and time for the appointment and answer simple questions about your business.
• Once the appointment application has been received by the Department, an appointment confirmation email will be sent.
• Customers are encouraged to provide their preferred appointment dates and times to ensure an appointment that will best fit their schedule.
• The customer scheduling the appointment and the owner(s) associated with the license will receive an appointment confirmation. Please note: cash collection appointments on Friday afternoons are by special appointment only.
• Online license renewals must be completed and submitted prior to attending a scheduled payment appointment. Failure to complete and submit an online renewal and a timely payment may result in late fees.
• Customers are responsible for rescheduling any missed appointments as needed. Email us at payments@cannabis.ca.gov or call us at 1-844-61-CA-DCC for more details.

Appointment confirmation policy

If you have requested a payment appointment, please be sure you have received a confirmation email prior to coming into the payment office. The confirmation is essential to ensure DCC can accommodate your payment request.

If you need to cancel or reschedule your confirmed appointment, please contact payments@cannabis.ca.gov or call 1-844-61-CA-DCC (1-844-612-2322).

Drop-in policy

We will do our best to accommodate drop-ins before 4 p.m., Monday through Thursday at the Eureka and North Hollywood offices and before 4 p.m., Monday through Wednesday at the Rancho Cordova office. Drop-ins are not guaranteed a payment appointment and therefore are not recommended.

Late arrival policy

If you arrive more than 10 minutes late for your appointment, we will do our best to accommodate you. In the event of scheduling challenges, you may be required to reschedule your appointment.

Payment questions

For all payment related questions, a response will be provided within 48 hours of the request. If, for some reason, we are unable to respond within the 48-hour timeframe, we will contact you concerning the delay.

If you have additional questions, please visit our contact page for additional DCC resources.